Frequently Asked Questions

Quickly find out if we've already addressed your query

I did not receive the order I placed?

Please ensure the following criteria are met before placing an order to secure a successful delivery.

  • Your Instagram account is set to public.
  • You have typed in the correct Instagram username.
  • You have not changed your Instagram username before the order’s completion.
  • The account or post, still exists and has not been deleted.
  • The video follows Instagram’s guidelines and has not been restricted or removed.
  • Allow 24 hours for completion of order delivery.

If you have experienced an issue with the delivery of your order, please contact our support team for assistance at support@ifuzer.com